Service Concept
1：Work together with customers and provide the best solution to meet requests.
2：Build up the inventory plan to meet customer's urgent seasonal business volumes.
3：Focus on comprehensive customer care and service throughout the pre-sale, on-sale and after-sale.
4：Fast response to customer's complaints via E-mail, telephone, fax and other convenient ways.
Pre-sale Service
1: Understand the specific requirements and then provide a solution.
2: Finalize the solution and then make samples for testing and evaluation.
3: Samples approved and submit a written confirmation.
4: Make mass production per the exact specs of approved samples.
5: Invite customers to audit factory
On-sale Service
1: Follow up the orders closely in case of any mistakes and delays.
2: Guarantee the exact and fast lead time.
3: Discuss with customers about the most convenient and cost effective transportation tools.
4: Keep close contact with carriers during shipment.
Post Delivery Sale Service
1: Confirm the delivery as per tracking results.
2: Follow up the situation of products.
3: Build up the customer complaint procedure to deal with any complaints in time.
4: Make regular customer survey by professional agency and pay regular visit at customers.
Important Notice
Honcell assumes sole responsibility for our products; therefore, dealers should not be involved in any warranty issues.
All warranty claims are to be directed to Honcell. Before returning any defective products, please contact Honcell by submitting a support case to receive a Return Merchandise Authorization Number.
Release of Liability
Honcell shall not be held liable for any accident, injury to persons, or damage to property resulting from use, misuse, or abuse of any Honcell products.
In purchasing a Honcell product the user agrees to accept responsibility for all such risk.
